Troubleshooting

Troubleshooting viewing problems

"3D viewing isn't available": the browser lacks WebGL 2. Update the browser and enable hardware acceleration.
Slow or choppy: open the gauge menu and choose Low quality; very large scans need a capable GPU.
Runs out of memory on phones: ask the tour creator to trim the scan with clipping volumes or upload a lighter export.
Link expired: reload the page; scan links are short-lived for security.
Sound doesn't play: browsers require a tap or click before playing audio.